Frequently Asked Questions
Everything you need to know about Mort & Co
Mort & Co specializes in premium gold bars and coins from reputable mints worldwide. We offer investment-grade gold bullion in various weights, commemorative coins, rare collectibles, and certified precious metals suitable for both new and experienced investors.
Yes, absolutely. All deliveries from Mort & Co are fully insured from our vault to your door. We use specialized secure courier services with comprehensive insurance coverage, ensuring your investment is protected throughout the entire shipping process at no additional cost to you.
Standard delivery typically takes 3-5 business days within the UK. We also offer express delivery options for urgent orders. All orders are dispatched promptly, and you'll receive tracking information so you can monitor your delivery every step of the way.
We accept bank transfers, debit cards, and credit cards. For larger purchases, we also accommodate payment plans and can discuss bespoke payment arrangements. All transactions are processed through secure, encrypted payment gateways for your protection.
Yes, we offer secure vault storage solutions in partnership with leading security facilities. Your gold is stored in segregated, allocated storage, meaning your specific bars or coins are kept separate and identifiable. Storage fees are competitive and provide peace of mind with professional security.
We welcome investors of all levels. While there's no strict minimum order value, we recommend starting with at least one gram of gold. Our range includes small denominations perfect for those beginning their precious metals journey, as well as larger bars for serious investors.
Yes, we offer competitive buyback rates for gold purchased from us. When you're ready to sell, simply contact our team for a quote based on current market rates. We make the process straightforward and ensure you receive fair market value for your investment.
Once your order ships, you'll receive a confirmation email with a unique tracking number and link. You can monitor your package in real-time through the courier's website. Our customer service team is also available to provide updates on your order status at any time.
Gold has been a store of value for thousands of years. It provides portfolio diversification, acts as a hedge against inflation and currency fluctuations, and maintains intrinsic value during economic uncertainty. Physical gold is tangible, portable, and recognized worldwide as a premium asset.
Yes, we ship to select countries worldwide. International orders are fully insured and tracked. Shipping times and costs vary by destination. Please contact us for specific information about delivery to your country, including any customs considerations or import regulations.
Orders can be modified or cancelled within 24 hours of placement, provided they haven't been dispatched. After dispatch, cancellations are not possible, but you may return items within our standard return period. Contact us immediately if you need to make changes to your order.
